Control who can log in and interact with your Brainshark site by deactivating, reactivating, deleting, or restoring users. This helps you maintain accurate historical records for inactive employees, clear out unused profiles, and comply with data privacy regulations like GDPR.

See how it looks

Key features

• Prevent users from logging in without losing their historical data
• Delete accounts that are no longer needed
• Remove user data permanently to comply with privacy regulations
• Restore mistakenly deleted accounts quickly

You need this to succeed

• Plan: Bigtincan Authoring, Bigtincan Basic Learning, Bigtincan Basic Readiness, Bigtincan Elite, Bigtincan Essential, Bigtincan Readiness, Bigtincan Standard, or Bigtincan Standard Plus
• Permissions: Company Administrator, Learning Administrator, or Learning Manager

Do this step by step

Deactivate a user

1. Click your profile image and select Administration from the drop-down menu.
2. Click Users in the left menu, then select Manage users.
3. Search for the user you want to deactivate.
4. Toggle the blue switch in the Active column to Deactivate the user.

Note: This is a quick method to prevent someone from logging in while retaining their created content and historical data.

Delete a user

1. Click your profile image and select Administration from the drop-down menu.
2. Click Users in the left menu, then select Manage users.
3. Search for the user you want to delete.
4. Click the three dot menu next to their name and select Delete User from the actions menu.
5. Choose to reassign the manager or content if prompted.
6. Click Delete to confirm.

Permanently delete a user

1. Click your profile image and select Administration from the drop-down menu.
2. Click Users in the left menu, then select Manage deleted users.
3. Search for the previously deleted user and check the box next to their name.
4. Click the trash bin icon in the top right.
5. Choose a reason for deletion, such as GDPR Delete or Company Policy.
6. Click Submit.

Note: Only a Company Administrator can permanently delete a user. Once an account is permanently deleted, it cannot be recovered, and all user activity is permanently removed.

Restore a deleted user

1. Click your profile image and select Administration from the drop-down menu.
2. Click Users in the left menu, then select Manage deleted users.
3. Locate the user account you want to restore.
4. Click the three dot menu under the Action column and select Restore Account.
5. Click to confirm in the pop-up window.

Note: Restoring a user account does not restore their previously deleted content or reassigned items.