Issue: Setting up Optional Directory for FTP/SFTP delivery
Solution: To take advantage of a file directory structure, you may want to deposit files in other folders besides the root directory folder by using the Optional Directory field on the FTP page of reporting.
When filling in the FTP Settings information, Brainshark has taken the hassle out of remembering protocols.
For Example:
FPT Host Name: ftp.companyname.com
Optional Directory: upload or incoming
No http:// or ftp:// or “/” are needed for optional directory setup.
(Typical error message for a file incorrectly setup would be No such directory Error code 550)
Notes: (Typical error message for a file incorrectly setup would be No such directory Error code 550).