SFDC Sync: How to update Brainshark CRM Connector for Salesforce for issues with Syncing or when the Salesforce Integration Users is inactive or SFDC access does not meet minimum requirements

Please follow these instructions to correct the issue.

  1. Log into Salesforce 
  2. Go to the Brainshark Setup tab
  3. Click on the Manage Brainshark/Salesforce Integration
  4. If you do not already have an existing Brainshark session you will be prompted to login and should do so with Brainshark Company Admin Credentials
  5. Click on this URL  https://www.brainshark.com/1/integrations/en/integrations 
  6. Click on the Actions menu for the Salesforce integration profile and click Edit
  7. Click the disconnect button and then click Connect (you will need to authenticate into Salesforce as the dedicated Integration user or a Salesforce Administrator)
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