Upgrading the Brainshark CRM Connector for Salesforce package in Salesforce

Here are the steps to upgrade your Brainshark CRM Connector for Salesforce package:

1. Login to your Salesforce Environment.
2. Open a new tab in that browser and paste in the provided Salesforce link.*
3. Select Install for All Users and click Upgrade.
4. Select “Yes, grant access to these third-party websites” and click Continue.

After a while, you will receive the following message:

This app is taking a long time to install.
You will receive an email after the installation has completed.

At this time, you will be able to click "Done" and wait for the email indicating that the package has been upgraded.

***Get link for the production environment or sandbox environment from Bigtincan Support Tier 2