How to Bulk Delete Users - Permanently

After soft deleting users, Company Administrators can permanently delete users in bulk using the Bulk Delete feature. Cadmins can now select up to 50 users who were previously soft deleted to permanently delete in the Manage deleted users page. 

Note: the items per page option should be set to 25 or 50 in order to use the select all option. This is due to only being able to permanently delete for 50 users at a time outside of the below .csv file delete.


When permanently deleting users from the main page, you will want to select them in the groups per the reason why you are permanently deleting them. There are four choices, Company Policy, GDPR Delete, User Request, and Other. 



How to bulk delete users:

    1. From your Administration menu, select Manage deleted users.
    2. Click on the Request Bulk Delete icon in the top right hand corner.
    3. Click on the Download template button to download the .CSV file.

    4. Complete the required fields by entering the usernames of the users you wish to permanently delete within the Username field. 
      • Note: We recommend limiting your file to 10,000 rows or less.
    5. Enter the value of “delete” within the action column for each user that is to be permanently deleted.
      • Note: Deleted users will not be able to log in to Brainshark.
    6. In the reason column, you must enter a value of “Company Policy”, “GDPR Delete”, “User Request”, or “Other” for each row.
      • Note: Accounts cannot be restored and all user activity will be permanently deleted.
    7. Once you are finished entering the information into the file, upload the completed .csv by clicking the Upload.csv button below.
    8. If you filled the .csv out properly, you will now see that the users have been deleted from the list and will be greeted with a confirmation message.
    9. If there are errors contained within the file, you will see the following error message appear after uploading the .csv file.
    10. Click on the Download error file button to download an error report that outlines the errors contained within the file. You will then be able to fix the errors according to the report and re-upload.


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