If you are a Company Administrator and have questions regarding the different administration processes available, as well as who can perform them, please see the table below. The table contains descriptions of the process and the required permissions needed to perform each.
Administration Processes Table
Action |
Required Role/Permissions |
Description |
| Bulk User Upload | Any Company Administrator for the Brainshark Portal |
An Excel spreadsheet with user information formatted in a specific manner which allows Brainshark Support to process the file to create or edit a large number of users at once |
|
Bulk Group Upload |
Any Company Administrator for the Brainshark Portal |
An Excel spreadsheet with user information formatted in a specific manner which allows Brainshark Support to process the file to create or edit a large number of groups at once |
| Cross-Company Copy |
Any Company Administrator for the Brainshark Portal Note: Approval must be granted from both the source Brainshark portal Company Administrator AND the destination Company Administrator |
A form with the required information for Support to copy a presentation from one Brainshark Portal to another. For assistance with the Cross-Company Copy form, please reach out to support@brainshark.com |
| Custom Certificates | Any Company Administrator for the Brainshark Portal |
A PowerPoint file prepared to be uploaded for use with presentations or courses as a replacement for the default Completion Certificates. |
| Change of Primary Contact for Support | Any Company Administrator for the Brainshark Portal | If the preferred contact for Support changes any Company administrator can submit a new contact for Support to reach out to. The contact must also be a Company Administrator. |