Administration guides
The administrator role
- description Admin quick start guide for Brainshark
- description Register for company administrator training
Setup, branding, and global settings
- description Guide to configuring company settings
- description Customize Brainshark’s logo and accent colors
- description Configure general company settings
- description Configure the company Scorecards settings
- description Set company-wide presentation properties
- See all 17 articles
User and group management
- description Add a user manually
- description Bulk upload users with a spreadsheet
- description Bulk update usernames and email addresses
- description Automate the Bulk User Upload Process
- description Organize users with groups
- See all 10 articles
Content and folder administration
- description Build a folder hierarchy
- description Move content from one folder to another
- description Assign folder permissions to users or groups
- description Designate a content approval folder
- description Categorize content with tags and custom filters
- See all 9 articles
Security and authentication
- description Reset a user password
- description Manage locked user accounts
- description Manage global password requirements and set session timeout
- description Configure Single Sign-On (SSO) with Microsoft Entra
- description Enable IP restrictions
- See all 6 articles
Learning administration
- description Build a knowledge and skills library
- description Manage student enrollments
- description Configure auto-enrollment rules
- description Enable learning badges
- description Customize learning email templates
- See all 6 articles
Coaching and Roleplay administration
- description Understand Roleplay Partner communication styles
- description Customize AI Roleplay partner communication style
- description Set default coaching score criteria
- description Configure Virtual Coach evaluation criteria
- description Manage coaching leaderboards
- See all 6 articles
Reporting and Scorecards
- description Run standard reports
- description Export Scorecard report data via SFTP
- description Enable Scorecards access for user roles
- description Get started with Scorecards
- description View people in Scorecards
- See all 18 articles
Integrations and API
- description Set up the Seismic integration
- description Install the Brainshark CRM Connector for Salesforce
- description Integrate Brainshark with Highspot
- description Brainshark API Documentation