In Brainshark, the Company Administrator, or Cadmin, is the highest-level user role available in your Brainshark instance, and the cornerstone of your organization’s Brainshark administration. As a Cadmin, you’re the primary point of authority for managing users, content, permissions, and company-wide settings, giving you the broadest set of permissions across your company’s site, including content, voices, feature access, and site-level settings. Understanding your role's scope and boundaries will help you make the most of Brainshark and know when to reach out to Support.

The Cadmin's Place in the Role Hierarchy

Brainshark operates on a clear three-tier role structure:

• System Admin (Sadmin): An internal, platform-level role managed by the Brainshark team. You won’t need to configure anything at this level yourself.
• Company Admin (Cadmin): The top-level administrator role within your own Brainshark environment. If you’re a Cadmin, this is the most powerful role you can hold.
• Author: A user with a subset of Cadmin capabilities, primarily scoped to content they themselves create.

Understanding this hierarchy helps you know what you can manage directly, and when you’ll need to reach out to Brainshark Support for help.

Core Capabilities of a Cadmin

Content & Presentation Management

As a Cadmin, you can edit or delete any presentation across your company's site, giving you full oversight of all content and the ability to manage your presentation library on behalf of your organization.

User Management

As a Cadmin, you have broad control over user management within your instance. This includes:

• Running the User Bulk Download report, which lists all existing users and their key permissions. For example: isCompanyAdministrator and UploadPresentations.
• Uploading users in bulk via a spreadsheet.
• Filtering and managing users by role through the Manage Users tab in Administration.
• Assigning roles and privileges to individual users, including content authoring roles.

Custom Voice Management

In Brainshark’s AuthoringAI environment, custom voices can be public or private. As a Cadmin, you have some elevated capabilities here:

• Authors can see only the private voices they have created and have full control over those.
• Cadmins can see all voices across the company and can delete private voices when needed, for example, to free up a voice slot that’s no longer in use.

Keep in mind that private voices remain exclusive to their creator for everyday use. As a Cadmin, your ability to delete a voice is meant as an administrative tool, not a way to access or reuse someone else’s private voice.

Feature & Settings Access

Many company-wide settings in Brainshark, such as the Pronunciation Dictionary, Content Download settings, and Coaching settings, are only available to Cadmins. Authors and promoted users won’t be able to access these pages. A few notable examples:

• Content Download / Video Export: Exporting a Brainshark presentation as an MP4 video is a restricted feature. As a Cadmin, you can assign this to specific users through the Content Download admin page; it’s typically limited to a small number of accounts per site.
• Folder Administration: Any user can be made a Folder Admin for specific folders, giving them the ability to create subfolders within their designated scope. Broader folder permission management, including granting authoring access across multiple folders, is handled by you as the Cadmin, through the Manage Folders tab.
• Authoring AI Access: Enabling Authoring AI rights for users is currently handled through Identity, Brainshark’s identity and provisioning layer. If you need this enabled, please reach out to Brainshark Support, it isn’t yet available as a self-service option for Cadmins.

User Impersonation

User impersonation is available to Cadmins, but it needs to be enabled by Brainshark Support on a per-user or per-group basis via Identity. We recommend submitting your request in writing and specifying which users should receive impersonation access, so it can be properly tracked.

Point of Contact / Site Authority

As a Cadmin, you’re the recognized Point of Contact (POC) for your Brainshark site. When our support team needs approval or verification for certain requests, it typically needs to come from, or be submitted by, a Cadmin. If you need to change your site’s designated POC, that also needs to go through a Cadmin.

Managing Your Cadmin Role via Identity

As a Cadmin, keep the following in mind about how your role is managed and kept secure within Brainshark:

• Role Mapping via Identity: Cadmin and Author roles are managed through Brainshark’s Identity layer. Keeping these roles properly mapped and in sync there ensures your permissions stay accurate.
• Admin Settings Pages: Brainshark admin pages, such as the Pronunciation Dictionary or Coaching Settings, are only visible to users verified as Cadmins. If your Cadmin role isn’t properly mapped in Identity, you won’t be able to access these pages.
• Keeping Admin Access Secure: Cadmin verification helps ensure that only authorized users can view and change company-wide admin settings. Keeping your role mappings in Identity accurate and up to date helps keep these settings secure.
• Coaching & Virtual Coach Setup: For RolePlayAI and Coaching features, setting up the Virtual Coach user needs to be done by, or as, a Cadmin in Brainshark’s Coaching Settings. If you need help locating these admin menus, reach out to Brainshark Support.

Operational Considerations for Cadmins

Here are a few common questions and challenges Cadmins run into:

• Bulk User Upload complexity: The bulk user upload spreadsheet can be tricky to navigate, especially when combined with SSO options (self-registration vs. manual upload) and group assignment settings. If you run into issues, reach out to Support for guidance.
• Folder permissions not included in bulk exports: The User Bulk Download report captures user-level permissions, but not folder-level authoring permissions, so you’ll need to manage those separately.