1. Bigtincan Support
  2. Brainshark
  3. Administration guides
  4. Security and authentication

Brainshark data hosting & residency

Updated

Brainshark runs on Amazon Web Services (AWS), and customer data is hosted in the United States. This article covers where Brainshark is hosted, where your data resides, which certifications apply, and which sub-processors are involved.

Key features

  • Brainshark is hosted on AWS, in the AWS US West 2 (Oregon) region
  • Customer data resides in the United States
  • Video files and some supporting data remain on Azure
  • Brainshark is SOC2 Type II and ISO27001 compliant
  • AWS is a disclosed Brainshark sub-processor
  • All data is hosted in the United States regardless of where your organization is located

You need this to succeed

  • Applies to: All Brainshark customers.
  • Who to involve: Your IT or security team, if the answer feeds into a security review or a network configuration change.

The quick way

If you need the short answer:

  • Brainshark is hosted on AWS, in the AWS US West 2 (Oregon) region.
  • Your data resides in the United States.
  • Brainshark is SOC2 Type II and ISO27001 compliant, and AWS is a disclosed sub-processor.

Do this step by step

Confirm where Brainshark is hosted

Brainshark is hosted on AWS, in the AWS US West 2 (Oregon) region. This covers the workloads that host web content, process PowerPoint files, handle content downloads, and manage supporting tasks.

Video files and some supporting data remain on Azure. Both environments are managed to the same security standards.

Confirm where your data resides

Customer data for Brainshark resides in the United States.

All data is hosted in the United States regardless of where your organization or your users are located. There is no EU-based or China-based hosting option for Brainshark.

Note: Because Brainshark is served from a single US region, users connecting from other parts of the world reach it over long-distance network paths. Local network and internet infrastructure between a user's location and the US region can affect connection speed and reliability. Your IT team can review network routing and any local restrictions that apply to traffic leaving your network.

Check compliance and certifications

Brainshark is SOC2 Type II and ISO27001 compliant.

Data is encrypted and maintained to Showpad's security standards.

Review the sub-processors

AWS is a disclosed Brainshark sub-processor. AWS maintains its own SOC2, ISO, and FedRAMP certifications.

Was this article helpful?
1 out of 2 found this helpful