How to Remove a Channel from the Content Structure

Overview

This guide provides an overview on how to permanently delete a Channel from the Content Structure.

Details

Before any Channel can be deleted:

1. All active Stories must be removed from that Channel
   1. Go to https://app.bigtincan.com/content, find the Channel in question and remove all active stories from it by going into individual stories to remove them: More (in the top right corner) - Archive
2. All Groups must be removed from that Channel
   • Go to https://app.bigtincan.com/admin/structure and find the Channel that needs to be permanently deleted and remove all the groups
3. Once above 2 requirements are met, you will get a "Delete" button when you open Channel properties under Platform Configuration - Structure that allows you to permanently delete a channel.