What is Automated Feedback?

Automated Feedback (formerly known as Machine Analysis) is an artificial intelligence (AI) powered engine designed to augment reviewer feedback on coaching activities by generating a machine score for video submissions. This provides automated insights into a representative’s performance based on the following criteria:

  1. Rate of Speech (Words per Minute).
  2. Filler Word Percentage.
  3. Duration.
  4. Grade Level.

Automated Feedback is part of Brainshark Coaching and can be activated at the site level if your organization has Coaching included in their Brainshark plan. 
For more information on Automated Feedback, please see the following Brainshark Training module:  Automated Feedback
*Note: Once Automated Feedback has been activated for a Coaching activity, it cannot be deactivated after a participant's submission is received. 

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