Multi-Language Search

What is Multi-Language Search?

Multi-Language Search enables both web and mobile users to search for and find translated content in their selected language. The language of the items in the search results will match the language the user sees when they view the item on the app for a seamless experience.

Working in their native language helps improve productivity by improving their ability to find and engage with the desired content This feature is best optimized in the use case of when a user searches in their native language AND there is content in their native language that matches. 

Note: For content items that aren't translated to the user's language, the search results and the item itself will appear as the organization's default language.

 

Set Up Multi-Language Search

Set up requirements:

1. Activate additional languages in Zunos Admin

2. Add localized content to default content in Zunos Admin

3. This will populate the filename in the information panel shown in search results

 

Example with 4 Documents (1 Default and 3 localized versions)

1. Test for Language Search (default)

2. PRUEBA para búsqueda de idioma (Spanish)

3. Test de recherche de langue (FR)

4. Test per la ricerca della lingua (Italian)

 

Example 1

When a user searches for terms that are in their set language AND there is a match with a localized document, the preferred language version will show in Search results. The default document will not show in search results.

 

Language Setting: French

French Search Term: “recherche”

In search results: Test de recherche de langue (FR)

Matches on Title and Content

 

Example 2

When user search terms are in a different language than their set language AND there is a match with a default document, the preferred language version will show in Search results. The default document will not show. The search result will not show any text matches (the text matches are within the the default document).

 

Language Setting: French  

English Search Term: Language

In Search Results: Test de recherche de langue (FR)

Matches Default file but shows the Localized version in search results

 

Example 3

When a user searches for a term that is a Brand name (not necessarily in a specific language), the documents that match will show the document that matches the user language.

 

Language Setting: French

Search Term: “Brand”

In Search Results: Test de recherche de langue (FR)

Matched on Content

 

Language Setting: English

Search Term: “Brand”

In Search Results: Test for Language Search (Default)

Matched on Content

 

Example 4

When a user searches for terms in their language and matches content that does not have a localized version, the user will see the default content item in their search results.

 

Language Setting: French  

French Search Term: “recherche”

In Search Results: Test for Language Search (default)

Matches and shows Default file since the file contains “recherche” and there is no French version of the file.