Why am I having problems when viewing a Brainshark presentation through a Citrix server?

Issue: Problems viewing Brainshark presentation 

Symptoms/Behavior: 

    • There appears to be no sound on the presentation
    • You are connected through a Citrix server

Solution:

Brainshark needs sound to play. Many Citrix servers do not send sound to users. The presentation will play but with no sound, The servers will have to be configured to send sound to users' computers.

Servers that do not have sound cards will not play Brainshark presentations: If there is no sound card, the presentation will load but will not play past the first slide.  Adding a sound card and sending sound to users devices will amend the issues. 

Symptoms/Behavior:

    • The presentation fails to load or only displays a gray screen

Solution:

The Citrix server may be blocking active x. 

Notes:

    • If there are any other situations or the Citrix administrators, need assistance configuring the servers, they can schedule a call with Brainshark's Technical Support Engineers, by emailing support@bigtincan.com
    • This link may assist whoever administers the Citrix server.

If you need additional assistance, please contact support@bigtincan.com.

 

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