Login and Sync Issues with iPad

If you are having issues with your app, such as trouble downloading content, contacts, accounts, meetings, connection, or log-in errors, the following suggestions may solve the problem.

These suggestions should be implemented to a limited degree, meaning should the issue be recurring or suddenly appear for multiple users at the same time, Agnitio Support should be contacted, as the problem may be global.

The suggestion is listed according to the impact it has on the application, from lowest to highest. 

If you are having problems downloading content, contacts, calls, accounts:

  • Log out and log in.

  • Log out, and close the application.

  • Log out, close the application, and reset the cache.

  • Log out, close the application, and restart the tablet.

  • Connect to a different network.

  • Reset the application - This will reset all data (app database remains) and it is advisable that you submit finalized calls to the server before taking this action.

  • Delete the application - This will delete all data and it is advisable that you submit finalized calls to the server before taking this action.

If none of the above works, contact Agnitio Support. It may be the content/items itself causing the error.

If you are having trouble logging in on Engager

  • Check password.

  • Check internet access.

Was this article helpful?
0 out of 0 found this helpful