Your organization can inactivate, delete or permanently delete a user. The user will no longer be able to log in once any of these actions are completed.
Inactivate
- This can be done by a Company Administrator, Learning Administrator, or Learning Manager
- Historical data on the user is preserved
- Content created by the user is retained
Note: This is a quick method to prevent someone from logging in.
Delete
- This can be done by a Company Administrator or Learning Administrator
- Historical data will be preserved on reports that show deleted user activity
- The Admin must delete or re-assign all content assigned to the user
Note: This is a good method for someone who is unlikely to actively use Brainshark in the future.
Permanently Delete
- This can only be done by a Company Administrator
- No historical data is preserved
- The Admin must delete or re-assign all content assigned to the user
Note: This is an extra step for situations where the user's personal information must be permanently removed such as for GDPR purposes.
Please see the attached guide for more details and instructions for these actions.
If you need additional assistance, please contact Support.
