How do I see my tickets opened with Bigtincan Support?

In order to see your tickets with Support, you will need to log in to your account. To do this, go to and sign in.

If you do not have an account with Bigtincan Support (or previously via Brainshark Support), you can create one by doing the following:

  1. Click the Sign in button near the top-right
  2. Select Get a password if you've previously communicated with Bigtincan Support
  3. Enter the required information and select Sign Up/Submit
  4. Follow the instructions sent to you via email to verify your credentials

Once registered, you can access your open Support tickets by selecting your name in the top-right corner and choosing My activities from the drop-down menu (see below):


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