Your site is maintained by users with the Company Administrator role in Brainshark.
A Company Administrator has complete control over the maintenance of users and security, including adding users, setting up folders, running viewer reports, and determining company preferences. For security purposes, Brainshark Support does not access this information nor can we make company-wide changes on behalf of a Company Administrator.
If you are responsible for administering your company's Brainshark site, we suggest you take a few minutes to become certified as a Brainshark administrator through our Help and Training portal.
Where can I find a list of all Company Administrators?
How to Determine the Different Administration Processes Available
Brainshark Roles and Privileges Guide