Turn every presentation into a self-service support hub. Your viewers get instant answers to common questions without leaving the player and can reach deeper help resources in one click. You can update FAQ content anytime, without touching or re-uploading the presentation itself, giving your audience fewer support interruptions and a smoother, more confident viewing experience.

See how it looks

Key features

• Resolve common queries instantly using player-embedded frequently asked questions
• Provide direct access to external help and support pages from the player menu
• Update FAQs dynamically at any time without re-uploading presentation files
• Direct viewers to the Brainshark Training portal for additional guidance

You need this to succeed

• Plan: Bigtincan Authoring (for standard player FAQs); Bigtincan Content, Bigtincan Elite, Bigtincan Essential, Bigtincan Standard, or Bigtincan Standard Plus (to utilize the site-wide Support Link option)
• Roles and Privileges: Content author, folder administrator, or company administrator to manage FAQs
  All user can access FAQs from the Brainshark player
• Prerequisites: An active presentation to configure

Do this step by step

Enable and Manage FAQs

1. Navigate to the Content tab.
2. On the My Content tab, view Presentations.
3. Hover over your presentation, click the three dot menu, and select Edit.
4. Click the gear icon in the top right corner to open Settings.
5. Select Player and locate the Display section.
6. Check the box next to FAQs.
7. Click the Edit link that appears next to FAQs to open the Manage FAQs screen.
8. Click Add New FAQ, enter a Question (up to 255 characters) and an Answer (up to 8000 characters), then click Add.
9. Click Save to add your FAQs.

Access FAQs and Help Center from player

1. Open the presentation in one of two ways:
   • From your library: Go to the Content tab, select Content Portal or Favorites, and click the presentation's card (or title, in table view).
   • From a shared link: Open the link sent to you.
2. Click the three dots in the bottom right corner of the Brainshark player.
3. Select FAQ to open a popup showing the questions and answers the author has added. If none have been added, the popup displays “No FAQs available.”
4. Select Knowledge base to open Brainshark Help Center in a new browser tab.
5. Select Submit a question to open a form with From email and Question fields, letting you email a question directly to the presentation author.