Automated feedback uses artificial intelligence to automatically score video submissions, giving your team immediate insights into their performance. Enabling this feature allows you to analyze a speaker's rate of speech, duration, and use of filler words to supplement human reviewer feedback.

How Automated Feedback, reviewers and Virtual Coach fit together

Automated Feedback and reviewer assignment are separate settings. Assigning a reviewer, including Virtual Coach, does not generate automated feedback on its own. If Automated Feedback is off, submissions wait for a human reviewer even when Virtual Coach is listed as a reviewer.

Turn on Automated Feedback before you invite participants. Takes submitted while it was off are not evaluated afterward, even if you enable it later.

See how it looks

Key features

• Generate an automatic machine score for video submissions
• Track metrics like filler word percentage and speaking rate
• Require participants to include or avoid specific topic phrases

You need this to succeed

• Plan: Bigtincan Basic Readiness, Bigtincan Elite, Bigtincan Essential, Bigtincan Readiness, Bigtincan RolePlayAI, or Bigtincan Standard Plus
• Roles and Privileges: Activity Creator or Head Coach

Do this step by step

1. Click the Coaching tab and navigate to the All activities tab.
2. Click the three dot menu next to the activity you'd like to enable automated feedback for and select Edit.
3. Click the Automated feedback tab.
4. Toggle on Automated Feedback to enable it.

5. Select a language from the drop-down menu.

   Tip: You can also click the Advanced Feedback toggle to enable additional analysis on vocal delivery, such as clarity and pacing, and provide suggestions for improvement.

6. Enable Practice mode to allow participants to receive AI feedback before submitting their entry to their coach.
7. Enter any phrases you want participants to include or avoid in the Topics to cover and Topics to avoid tabs.
8. Configure your desired Metrics, such as rate of speech, number of retries allowed, percentage of filler words, duration, and grade level.
9. Set the number of times a participant can resubmit a response, up to 10.
10. Click Save to publish your activity and send invitations.

Note: Submissions made before Automated Feedback was enabled won't be evaluated later, even if you turn it on afterward. So turn on Automated Feedback before inviting participants. Once someone submits a response, you can't disable Automated Feedback or edit the topic phrases and metrics.