No sound
If you are not hearing any sound at all from your device:
-
Windows: See Fix sound problems in Microsoft's online support documentation.
Note:Running the audio troubleshooter may help resolve your issue, but it requires administrative access to your computer. To run troubleshooting steps that may not require administrative access, click the drop-down.
- macOS: See Get help if the internal speakers on your Mac don't make sound in Apple's online support documentation.
- iOS: See If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker in Apple's online support documentation.
- Android: To ensure that audio isn't being sent to the headphone jack, plug headphones in, and then unplug them. If the problem persists, contact your carrier.