How to Send a Diagnostic Report

If you are having an issue with the application - such as with files not syncing properly - you can submit a Diagnostic Report, which helps our Support Team investigate the issue.

To submit a Diagnostic Report, please follow these steps:

1. Tap on the Updates icon at the bottom of your screen.
2. Tap on the About This App option.
3. In the lower-center portion of the screen (just above the imSMART logo, shown below), tap on the Send Diagnostic Report link.
   
   
   
   
4. A pop-up will appear, to inform you that the app will upload a Diagnostic report. 
5. Tap the OK button to close the pop-up.