Troubleshooting the app

Clear the iPad cache

1. Open the app
2. Press down on the power button (this is the button above the camera hole) until the power slider appears on the screen
3. Press down on the home button (circle button on the iPad) until the app quits and displays the home screen
4. The iPad will hang for a few seconds; the cache has now been cleared
5. Return to the app to see if the issue has been resolved

Sign In / Out

1. Sign out of app
2. Sign back into app
3. Continue update
4. Return to the home screen to see if the problem has been fixed

Swipe to Close 

1. Press down twice on the home button quickly
2. The app will reduce to a smaller screen
3. Swipe UP on the app window
4. Press on the home button to return to the iPad home screen

Submit a Diagnostic Report

https://imsmart.zendesk.com/hc/en-us/articles/202360850-How-to-send-a-diagnostic-report

Delete & Reinstall the App

1. Delete your app from the app store
2. Re-download the app 
3. Sign in and begin your new content sync•Please allow time for the content sync. Also, make sure your iPad screen does not fall asleep or this will interrupt the sync.