When troubleshooting an issue, a Customer Support Representative may ask you to join a Zoom meeting. This way, you can share your screen, and this allows them to see the same thing as you.
Please follow these steps to join a Zoom meeting:
Join the Meeting
- The agent will send you the email with the link as shown below:
- Please click the link, and you will be brought to the browser screen with the pop-up window:
- The numbers listed are referring to the screenshot above:
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- If you get this dialog pop-up, please click Open Zoom Meetings.
- If you do not see the pop-up window, please click Launch Meeting.
- If you do not have the Zoom application, you can
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- Install it: Download now.
- Join via your Browser by clicking Join from Your Browser.
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Join the Audio
- When you launch the Zoom, you will be prompt to the window, as shown below; and you can choose to join the computer audio or via the phone:
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- Please click Join with Computer Audio if you would like to join via the microphone of your computer.
- Please click Phone Call if you would like to join the meeting via the phone and the dial-in info:
- Please click Join with Computer Audio if you would like to join via the microphone of your computer.
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Share your screen
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- Click Green Button Share Screen, and then select the screen you wish to share and click Share:
- Now you will be sharing the screen with the agent.