After too many failed password attempts, a Brainshark account can become locked and will need to be unlocked by a Company Administrator. When this happens, an e-mail can be sent to alert the Company Administrator that the account needs to be unlocked.
A Company Administrator will be able to set who receives the account lockout e-mails.
To edit who receives the account lockout e-mails:
- Click on your name and company name in the top-right corner of your Brainshark page.
- Select Administration
- Click Logins and Passwords on the 'Advanced Options' card
- Scroll down to 'Lockout email' and enter the e-mail addresses separated by commas (please see screenshot below)
- Scroll down and click Apply.