How do I add a secondary e-mail address to a user account?

Brainshark user accounts may contain a primary listed e-mail address, as well as a secondary e-mail address. The 'Secondary E-mail Address' assists with login purposes, and in some instances this may assist Brainshark Support with account access to troubleshoot inquiries.

To add a secondary email address to a user profile as a Company Administrator: 

  1. Select the Administration tab from the top right of the Brainshark account
  2. Select Users from the left side Settings menu.
  3. Select Manage Users from the drop-down menu.
  4. Search for the user profile.
  5. Hover your mouse over the user line and select the three dots (ellipses).
  6. Select Profile from the drop-down menu.
  7. Enter the secondary e-mail into the associated field box.
  8. Press Save at the top of the page.


To add the secondary e-mail address to your user profile as an end user:

  1. Select the 'Name' drop-down menu from the top right of your Brainshark account
  2. Select Edit Profile
  3. Under the 'Contact Information' section, enter the e-mail address into the Secondary E-mail field
  4. Scroll to the bottom of the page & press Save to store changes



  • If the 'Secondary E-mail' field is grayed out, your Company Administrator has not granted your profile access to perform this. 
  • Brainshark Support would be unable to process any direct changes to user profile contact information.
  • If you are using a shared account, you may be able to temporarily add a 'secondary e-mail' address to then grant Brainshark Support access to the account for troubleshooting.


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