How do I Inactivate, Delete or Permanently Delete a User?

Brainshark Company Administrators are authorized to delete, permanently delete, and inactivate users on their company's site. Please see the attached guide for details and instructions on these actions. 


  • Users that are permanently deleted accidentally cannot be restored
  • If a user was accidentally permanently deleted, they will need to be added as new users in the account. 
  • We recommend creating a fake account or "placeholder" account to apply all enrollments, coaching activities, and coaching reviews to when deleting accounts. 

Additional Training 

What is the difference between Inactivate, Delete or Permanently Deleting a User?


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