For best results when using the Brainshark platform, cookies will need to be enabled or allowed for Brainshark and third-party cookies should not be blocked.
Please see below for instructions for managing your browser's cookie settings:
For Google Chrome
- Click the three dots in the upper right corner of the browser window
- Select Settings
- In the blue search bar type in "cookies"
- Select the Cookies and other site data section
- In the Sites that can always use cookies section, click the corresponding Add button
- In the resulting text field, enter [*.]brainshark.com
- Make sure the "Including third-party cookies on this site" checkbox is also enabled
- If you select the Clear on exit option, its cookies are deleted every time you close your browser
For Firefox
- Click the three bars in the top right corner of the browser window
- Select Options from the drop-down menu
- Go to the Privacy and Security section
- Scroll down to the Cookies and Site Data section
- Ensure Accept cookies is enabled and Accept third-party cookies is set to Always
For Microsoft Edge
- Click the three dots in the upper right corner of the browser window
- Select Settings from the drop-down menu
- Select Cookies and site permissions in the menu on the left
- Select Cookies and site data
- Make sure Allow sites to save and read cookie data is turned on, and Block third-party cookies is turned off
For Safari
- In the Safari app on your Mac, choose Safari > Preferences
- Select Privacy
- Deselect Prevent cross-site tracking and Block all cookies
- Set www.brainshark.com to Allow