FAQ's

Frequently Asked Question pertaining to End Users.

Articles

How do I get started with Bigtincan Hub?
You can get started with Bigtincan Hub once you receive your login credentials. Sign into Hub and read the following help articles to get a broad understanding of the hub looks and works: Getting Started with Bigtincan Hub Main Menu Overview ...
Can I edit my notification settings?
Bigtincan Hub sends users notifications for a number of actions. Users  can choose to receive notifications through an email or by a push notification on their device.   Set the notification settings by navigating to your profile p...
Can I stay updated with my favorite content?
If a particular story or stories interests you, you can keep yourself updated about it by Subscribing to it. When you subscribe to a content, you can choose to get notified when there are changes to it. For more information see  Interacting wit...
Can I share files and stories with others?
Yes, users can share files and stories with both Hub users and non Hub members alike. Users can also track the sharing activities in Salesforce and configure follow-up tasks. For more information, see HubShares . ...
How can I improve my Social IQ score?
Social IQ considers various actions that you take to determine your scores. Some of the actions include creating content, viewing content, subscribing/ unsubscribing  to content, rating content, and many more. The weights for each of these act...
Can I send instant messages to my colleagues through the hub?
Yes, users can send instant messages to colleagues within the Hub. Use the Chat feature to send instant messages, share stories/files, and start a voice/video call via the Hub. For more information, see Chat and Getting Started with Chat . ...
Can I invite my customers/leads to view content in the Hub?
Users can share content from the Hub and let your customers/leads view them. Users receive notification when the shared content is viewed and subsequently tracked in Salesforce.  For more information, see   HubShare   and What...
Can I limit the number of files that gets downloaded to my device?
The Manage Storage option  allows you to control the amount of space that the Hub can use. By default, Bigtincan Hub will use as much space as needed, assuming it is available on the device.  For more information, see  Configuri...
Why am I unable to see a file to which my colleague has access?
Individual users have access to content within the confines of their designated Group(s) and Channel(s). Administrators assign users to groups and channels, and therefore, control what particular content every individual user sees. Seek your adminis...
Can the Hub distribute surveys to my customers/leads
Yes, through the Hub's Forms feature, users can create and distribute survey questions. The Hub also allows for the collection and analysis of responses such as, viewing responses in graphical and tabular formats. Users can also export the respo...
Can I annotate files/share the annotations with others in the Hub?
Yes, users can annotate files on your device using the Hub app. User can use annotations on files that are present in stories. Annotations help to visually communicate ideas, share feedback, and collaborate with customers and co-workers. Users can a...
Which platforms does Bigtincan support?
Bigtincan supports native clients for iOS , Android and Windows . Bigtincan Hub for Web is supported on most modern web browsers, including the following which are supported back as far as 12 months: Microsoft Edge Google Chrome Apple Safar...