FAQ's

Find answers to frequently asked questions.

Articles

How do I get started with Bigtincan Hub?
You can get started with Bigtincan Hub once you receive your login credentials. Sign into Hub and read the following help articles to get a broad understanding of the hub looks and works: Overview of the Bigtincan Hub   Understanding cont...
How can I create stories?
You can create stories from the hub, either on a web browser or on your mobile device. Just look for the   icon and click on it to start creating stories. For more information, see  Getting started with stories . ...
How can I set notification settings?
Bigtincan hub sends you notifications for a number of actions.  You can choose to receive notifications through an email or by a push notification on your device.  You can set the notification settings by navigating to your profile page...
How can I get updated about changes to my favorite content?
If a particular story or stories interests you, you can keep yourself updated about it by Subscribing to it. When you subscribe to a content, you can choose to get notified when there are changes to it. For more information see the following help ar...
Can I share files and stories with others?
Yes, you can share files and stories with hub users, as well as with people who are not part of the hub. You can also track the sharing activities in Salesforce and configure follow-up tasks. For more information, see  Sharing content via the...
How can I improve my Social IQ score?
Social IQ considers various actions that you take to determine your scores. Some of the actions include creating content, viewing content, subscribing and  unsubscribing  to content, rating content, and many more. The weights for each of ...
Can I send instant messages to my colleagues through the hub?
Yes, you can send instant messages to your colleagues who use the hub. Use the Chat feature to send instant messages via the hub. You can also share stories and files using the chat feature. For more information, see  Getting started with cha...
When I'm sharing a story, I can't include file/s that are associated with it. Why?
If you are not the author of the story you are sharing, then you may not be able to include files that are associated with the story. This is because the author may have chosen not to allow other users to include the files during a share activity. ...
Can I invite my customers/leads to view content in the hub?
You can share content from the hub and let your customers/leads view them. You will be notified when they view the content, and you can also track the sharing activities in Salesforce. For more information, see  Sharing content via th...
There are a lot of files being downloaded everyday on my device. How can I limit the number of files that gets downloaded?
The Manage Storage option  allows you to control the amount of space that the hub can use. By default, bigtincan hub will use as much space as needed, assuming it is available on the device. For more information, see  Confi...
My colleague is able to view a particular story, but I'm unable to view it. Why?
The content you see is based on the group and channel you are part of, and this is configured by your administrator. You and your colleagues may be part of different groups, and therefore may be viewing different content.  For more informa...
Can I use files present in Dropbox and attach them in stories?
Yes, you can upload files from Dropbox and other cloud repositories. This has to be enabled by your administrator, and once that is done, you can upload files to stories.  For more information, see  Adding files, forms and w...
I need my customers/leads to fill out few surveys. Can I use the hub for that purpose?
Yes, you can use the Forms feature of the hub to create and distribute survey questions. The hub also allows you to collect and analyze the form responses. You can view the responses in graphical and tabular formats. You can also export the response...
Can I annotate files in the hub and share it with others?
Yes, you can annotate files on your device using the hub app. You can use annotations on files that are present in stories. Annotations help you to visually communicate ideas, share feedback, and collaborate with customers and co-workers. You c...
What platforms are supported by Bigtincan?
What platforms are supported by Bigtincan? Bigtincan supports native clients for iOS , Android and Windows Bigtincan Hub for Web is supported on most modern web browsers, including the following which are supported back as far as 12 months ...