FAQ

Frequently Asked Questions from the Administrator perspective.

Articles

FAQ's for Forms
How do I ensure that each form submitted is sent directly for manager's approval? Within Form Settings you will be able to make changes to the form's approval process. Simply toggle the  Auto Approve button to  No to ensure that...
FAQ's for Quizzes
Can I restrict the distribution of the quiz to particular Group or Smart Group members? Yes. Allocating groups of learners in the quiz settings provides you with full control over the distribution of quizzes. You can select a particular group or sm...
FAQ's for Accessibility
Which Internet Browser should I use to access the admin portal? The Zunos Admin Portal can be accessed via your chosen internet browser: Google Chrome (preferred browser) Microsoft Internet Explorer 11 or Microsoft Edge Firefox Safari For t...
What Languages does Zunos Support
Zunos is used by teams globally and will support a multitude of different languages. The language set on an individual's iOS device will determine the language of the app. Zunos also supports a right to left graphical user interface. Zunos supp...
What Type of Information can I Store for Each User on Zunos?
Zunos will capture the username, email, first and last names. Additional information stored will include their phone number, address, post code, country and region. There are 3 extra custom fields where you can add extra information such as job fun...
What Type of Reports can I Run as an Admin on Zunos?
Zunos administrators have access to a wide range of reports based on any user interaction on the app. There are over 40 different detailed reports in the admin portal today. ...
How do I Check for Status Updates on Zunos?
As part of our efforts to provide you with world class service and support we have launched the Zunos Status page at the URL  status.zunos.com. This page contains the real-time status of our key system functions as well as: Scheduled ma...
How do I Check how man Subscriptions I have Used?
To check how many subscriptions you have used, or how many you have available, follow these steps: Select  Settings on the left-hand side of the Admin Portal Select the  Subscriptions  tab You will then see the following informat...
What Happened to Teams?
Since the introduction of Smart Groups in Zunos we have been working to bring this functionality to all areas of the platform. This means that all references to Teams have been removed and replaced with Smart Groups. All of your existing Teams hav...
Why did I get Logged Out?
Here at Zunos, we take security seriously. We have measures in place to make sure your account is as secure as possible and as such there are some restrictions on accessing the admin portal. These restrictions mean that you can only be logged into ...