The Bigtincan Hub organizes content in a hierarchical manner. All the content is organized into Stories, Channels and Tabs. *NOTE: Your company may use different terminology in referring to "Stories, Channels, and Tabs." Check with your administrator for specific customizations.
- Tab: The highest level is a tab, which contains Channels. A Tab can contain one or more Channels. Only an administrator can create and edit Tabs. For instance, A "Products" tab may contain a Channel for each product line.
- Channel: The second level is a channel, which contains Stories. A channel can reside in one or more tabs. Only an administrator can create and edit Channels. For instance, A "Company News" channel may reside in every departmental Tab. This way all the departments can update themselves about the company news.
- Story: The lowest and most basic level of content is a story, which may contain files, forms, events and more. All users can create stories. But it can be published in only those channels that you have access to. You can create links to a single story in multiple channels but there is only one copy of the content stored. These links are sometimes referred to as aliases.
The naming convention of tabs, channels and stories can be changed by your administrator based on your company's requirements.
This flexible structure allows content to be grouped in many different ways. For example by department, product line, ... etc. This structure is created by the administrator.
Tabs (Workspaces) enables a grouping of channels. Use Tabs to label a group of Channels, sort subscriptions or to control document versions. The My Content space is your "personal tab". The content that is present in this tab is not visible to other users in the hub.
Contact the local administrator to add a new public tab. However, you can always work in your personal tabs.
Channels (Streams) in Bigtincan Hub allows for the publication of Stories which contain information relevant to a particular group, topic, meeting, project or concept. Broadcast information of particular interest to a particular group.
Channels aid in quick and accurate perusal of information through categorization. For example, the sales team is pitching to potential clients about a new product. Recently the organization has added new features to the product. A sales team member may quickly review these new features by navigating to the appropriately named channel "Product Features." Bigtincan Hub offers a platform for easy navigation and thorough organization, saving valuable time.
Searching within Channels and Tabs
Users have the ability to filter content in Tabs and Channels, with as few as 2 characters. Atop the respective menu, (whether for Channels or Tabs) users will see a Search Bar Option. User will begin typing a search term, with 2 or more characters in place, the menu will present all search results displaying the current search term. The search term will be highlighted for easy recognition. The more characters in place results a more specific result.
Understanding and Creating New Stories
Stories (Smart folders) are the main point of interaction in the Bigtincan Hub. A Story is a type of content made up of one or more files, which can be a mixture of different media such as documents, Voice Notes or events. They act almost like folders for related files.
As per the content hierarchy in the Hub, users can create stories. only to those channels which the user has access. Contact an administrator for clarification on specific channel access.
Public vs. Personal Content
Content in Bigtincan Hub is designed to be accessible and used by multiple groups of users. However, Bigtincan also offers a personal and secure workspace if desired. Within the structure of Tabs, Channels and Stories, users can have their own area called My Content. This is a special tab where a user can have their Channels and Stories. Use My Content to create content, access files stored in personal cloud file services, or to collaborate with others.
My Files is a setting that your administrator enables. Here users can create files in the local workspace on their device. This sandbox area can be used to hold temporary or work in progress content. The content is local to the device and will be removed when the user signs out of Bigtincan Hub. If users wish to keep the content, they must add it to a Story. Users can also access files that are stored in cloud services such as Dropbox or Google Drive. This must be enabled by the administrator.