Analytics Overview

Bigtincan Analytics offers insight on various elements including file and user activities. Users may use this to better tailor uploaded content. This overview covers

  1. Navigating Dashboards 
  2. Folder Structure
  3. User Engagement Dashboard
  4. Widget Use
  5. Active Users
  6. Action User Cohorts
  7. Top Active Users
  8. User Engagement Details Dashboard
  9. Story Activities Dashboard 

For additional information on Data Analytics visit: 

File Activities Dashboard

File Inventory Dashboard

Value Filtering

Addressing Inner Joins

Everyone will receive their own username and password that they will be able to use when signing into Bigtincan Analytics.

Changing your Password

  1. Click on the person icon in the top-right corner of the page.

  2. Select My Profile from the list.

  3. Click on Password in the left menu.

  4. Enter your Current Password.

  5. Type in and confirm a new password and click on the Save button.                                                                                                                                


On the left-hand side of the page, you will see the navigation panel. Simply find and click on the dashboard or folder name you would like to open!

In the center of the page, you will find your dashboards and reports. You can search for a particular dashboard by clicking on the Search field and entering the name or details of the dashboard you are looking for.

Selecting the list view icon allows you to view your dashboards within a list view.

The list view also allows you to select multiple dashboards at once. This could be helpful if you would like to delete or copy more than one dashboard at a time. The list view showcases more information about the dashboard as well.

You will be able to filter the dashboard list by:

  1. Recent

  2. All

  3. Created by Me

  4. Shared with Me

Navigating to Dashboard Pages

Once you select a dashboard from the list, it will open up a page that contains all of the dashboard’s given analytics.

  • The Dashboard page will be made up of a bunch of widgets that contain different types of information.

When navigating to dashboard pages, you can access your dashboard navigation panel by clicking on the arrow button on the left-hand side of the page. 

  • Clicking the arrow on the right-hand side of the page will expose the filter panel.

    1. Viewers will be able to select from pre-determined filters. 

    2. They can toggle these filters on and off.

    3. Users with design capabilities will have the option to delete, edit, and add new filters. 


The Pulse page showcases any widgets or data that you have subscribed to.

Folder Structure

Users will be able to find all of the folders that they have access to under the navigation panel. If the logged-in user has designer capabilities, they will be able to add additional folders by clicking on the add folder icon below. You can even add subfolders! Users will now be able to create a folder structure that makes the most sense to them.

User Engagement Dashboard

Each dashboard is made up of widgets. Each widget contains different sets of data. Bigtincan’s Analytics data model only extracts data from the core databases going back to January 1st, 2020. The reason for this is that we do not want to bloat our reporting databases with old data.

NOTE: If a customer needs data from before January 1st, 2020. We can make exceptions and gather the data for them. However, for most customers, their data will only go back to January 1st, 2020.

Overall Engagement 

The ‘Overall Engagement’ widget shows administrators exactly how their user database is performing.

Bigtincan defines an engaged user as someone who has used the platform within the past 30 days from the current date. An unengaged user is someone who has accessed the platform in the past. However, they have not accessed the platform within the past 30 days from the current date. Never Engaged users are the users who have never accessed the platform.

Average Daily Widget

The ‘Average Daily Widget” focuses on how many users come to the platform on average per day.

The Max/Users correlates to the most users that accessed the platform on any given day.

Active Users

The ‘Active Users’ widget is a chronological data map that shows how many users visited the platform month after month. You will easily be able to view trends and you can also view the number of active users on any given month.

Selecting a month data point within the map will result in some of the widgets filtering the information to the given month selected. Selecting the ‘Clear selection’ icon will clear the month selected.

You can highlight a time period of multiple months on the map by dragging a data window over the months you would like to see. You can then click on the select button and the map will filter the data for the highlighted months.

You can right-mouse-click on any given month and then drill down to more granular data points, as well as filtering between days or weeks. Change the time period of the data by opening the filter menu and changing the filter to the month/year you would like.

Active User Cohorts

The ‘Active User Cohorts’ widget breaks down the monthly active user count into different cohorts of users and their activity levels.

You can see the percentage of active users and how often they visited month after month.

  1. The red represents the user being active for 1-3 days.

  2. The yellow represents the user being active for 4-7 days.

  3. The green represents the user being active for 8+ days.

Top Active Users

The ‘Top Active Users’ widget showcases the top ten active users on the tenant based on their activity levels across a handful of data points.

If you have a user that may skew the data points, you can filter out certain users by their email under the filter menu.

You can click on any name and it will filter the rest of the widgets to showcase information related to that user.

By Platform

The ‘By Platform’ widget breaks down the types of apps users are currently using on the tenant.

By Activity

The ‘By Activity’ widget breaks down the different activities that users are currently doing.

Clicking on a slice of the pie chart will break down the activity type even further.

Never Engaged User List

The ‘Never Engaged Users List’ is the list of users and their email addresses that have never engaged.

You can export any dashboard by clicking on the export button. From here, you will be able to export the dashboard as a PDF or even print out the dashboard.

User Engagement Details Dashboard

The ‘All Users’ widget is the number of all users across the platform. This number represents the total number of users that are able to log in at any given time.

The ‘Engaged Users’ widget is the number of users that have visited the platform within the past 30 days from the date you are viewing the dashboard. ‘Of all Users’ is the percentage of engaged users out of all users.

The ‘Unengaged Users’ widget is the number of users who have not visited the platform in the past 30 days. However, these users have visited in the past.

The ‘Never Active Users’ widget is the number of users who have never accessed the platform.

The lists below the widgets feature the User ID, Email, Last Active Date, and Days Since Last Activity for users according to each list.

You can download any of these lists as an excel file by clicking on the PDF button.

Story Activities Dashboard

The ‘Total Stories’ widget indicates how many stories have been opened on the platform within the past year. While the ‘Average Stories Opened’ widget indicates the average amount of stories opened per day.

The ‘Average Users Opening Stories per day’ widget is the average number of users opening stories per each day. The widget also indicates the most users who opened stories in one given day.

The ‘Stories Opened Over Time’ data map showcases a year's worth of data.

Clicking on data points on the map will filter the data on other widgets on the page. The total number of stories is represented on the left Y axis, while the total number of unique users is represented on the Y axis.

NOTE: Turning off the ‘Last 365 days’ filter will bring in all of the data since Jan 2020

The ‘Other Story Stats’ widget showcases story stats that are driven by the data.

The ‘Top 10 Stories Opened’ widget is the top 10 stories opened ranked by how many opens each story has. NOTE: Clicking on a story title will filter the rest of the widgets.

The ‘Inactive Stories’ widget lists currently published stories that have never been opened or have the least amount of activity.