Genie Assistant Analytics Tool

Updated November 05, 2025 23:05

Genie Assistant is an AI-powered conversational analytics tool that brings Bigtincan Analytics insights directly to your fingertips. Instead of navigating through dashboards and reports, users can simply ask questions in natural language and receive instant, contextual answers from your organization's data.

Key Benefits:

Effortless Data Access: Ask questions conversationally without needing to understand complex analytics interfaces
Instant Insights: Get immediate answers to questions about metrics, trends, and performance

Who Benefits:

Marketing Teams can quickly identify which content resonates most with sellers and optimize their content strategy accordingly
Sales Managers can easily spot when team members need additional coaching or support
All Analytics Users can access insights on-demand without interrupting their workflow

This guide will walk you through how to use Genie Assistant effectively, from asking your first question to interpreting the insights you receive.

What Can You Ask Genie Assistant?

Genie Assistant can answer questions about standard analytics dashboards in Bigtincan Analytics. Please note that custom dashboards are not supported at this time.

Below are example questions organized by category to help you get started. Feel free to use these as-is or adapt them to your specific needs.

File Activities

Get insights into how files are being accessed and used across your organization:

Give me the total number of files opened?
Give me the total text type files that were opened?
How many different types of files have been opened in the system?
How many files have been bookmarked?
How many pdf files were opened?
What are the inactive files in last month?
What are the top ten files opened?
What is average number of users who have opened a file?
What is the average number of files opened in the last 12 months?
What is the largest number of files opened in a single day over the last 12 months?
What is the max number of users in a day who have opened a file in the last 12 months?
What is the total number of files downloaded?
What is the total number of files shared?
What is the trend of files opened each month?
What is the trend of users opening files each month?
How many times was "XYZ" file opened since ABC date?

File Inventory

Understand your content library and file management:

Give me number of files that are between 1-2 MB in size
How many different types of documents have been created?
How many files have been created?
I want to see all my files and what stories they belong to
What's the total size of all my files?

Hubshares

Track how content is being shared externally and measure engagement:

Show me a list of those who created hubshare links that were not successful in the last 12 months
How many files have been shared through hubshare emails?
How many files have been shared through hubshare links?
How many files shared through hubshare emails have been opened?
How many files shared through hubshare links have been opened?
How many hubshare emails have been opened?
How many hubshare emails have been sent/created?
How many hubshare links have been created?
How many hubshare links have been successfully opened?
How many shares were created and sent each month?
Of the hubshared files, what were the top 10 that were opened the most?
Show me a list of those who created hubshare emails that weren't successful in the last 12 months
Show me a list of those who had created successful hubshare links
Show me a list of those who had created successful hubshared emails
What is the success rate of shared files?
What were the top 10 files that were hubshared the most?
Who are the top 10 users sharing the content?

Search

Analyze how users are finding content and optimize discoverability:

How many searches have been made by users in the last 12 months?
How many searches made by users returned results?
How many searches are being done each day over the last 12 months?
What are the top 100 most searched terms?
What are the top 15 most searched terms?
What is the highest number of searches done in a day over the last 12 months?
What is the trend of searches per month over the last 6 months?
What platform did users use the most to search content?
What searches returned no results from users?
Which users used search the most?
Show me search results that had 0 results from the past week?

Story Activities

Monitor how stories are performing and engaging your audience:

How many stories are opened each day on average over the last 12 months?
How many stories have been bookmarked?
How many stories have been commented on?
How many stories have been featured on the front page?
How many stories have been liked?
How many stories have been promoted to the front page?
How many stories have been shared?
How many stories were accessed?
How many users are opening stories each day over the last 12 months?
Show me the stories that have had no activities on them?
What are the top 10 stories with the most opens?
What is the highest number of users who have opened stories?
What is the monthly trend on the total number of users opening stories?
What is the monthly trend on total stories opened each month?
What is the most number of stories that have been opened in a day over the last 12 months?

User Engagement

Understand overall platform adoption and usage patterns:

Show me a graph on the number of active users broken down per month
Show me the activities that are performed the most?
Show me the people who have used the product the least?
Show me the platforms that have had the most activity
What activities do users use the most?
What is the average number of active users on the platform each day for the last 12 months?
What is the monthly trend of active users in the last 12 months?
What is user engagement like?
What platform features do users use the most?
Who are the most active users?

User Engagement Details

Dive deeper into individual user behavior and identify opportunities for coaching:

Show me the details of the users who are engaging with the platform/product a lot?
Show me the details of the users who aren't engaging much with the platform/product?
Show me the details of the users who have never been engaged with the platform/product?
Which users were never active?
Who are the least engaged users?
Who are the most engaged users in the last 12 months?

Tip: These questions are examples to get you started. Genie Assistant understands variations and similar questions, so feel free to ask in your own words!