GenieAI works seamlessly in multiple languages, so you can interact with Genie Assistant and SearchAI in whatever language feels most natural to you. No setup required—just start chatting!
How It Works
- Smart language detection: GenieAI automatically recognizes the language you're using and responds accordingly. Whether you ask a question in Spanish, French, German, or any other supported language, GenieAI understands and replies in the same language.
- Follows your language lead: GenieAI adapts to whatever language you're currently using. Switch languages mid-conversation, and GenieAI will follow along and respond in your new language.
Getting Answers in Different Languages
Switch languages naturally
Just start using a different language, and GenieAI will switch with you. You can also be explicit by adding "answer in [language]" to your question. For example:
- "What are our Q4 sales figures? Answer in Spanish"
- "¿Cuáles son nuestras cifras de ventas del Q4? Answer in English"
Example: Asking "What is Bigtincan? Respond in simplified chinese language" and receiving a complete response in Chinese.
Translate existing responses
Ask GenieAI to translate any response: "Can you translate that to French?"
Important Considerations
- Key word queries: When users enter very short queries (one or two words) similar to keyword searches, GenieAI may occasionally respond in a language different from the input language.
- Content matching limitations: When your content library is primarily in one language (like English) and you ask questions in another language (like French), GenieAI might not find the most relevant information. The search works best when your question language matches your content language.
- Translation accuracy: While GenieAI provides good translations, we recommend having a fluent speaker review any translated content before using it for important communications or decisions.
Frequently Asked Questions
- Do browser or device language settings influence how language capabilities work in SearchAI or Genie Assistant?
- No. Browser and device language settings do not affect the language capabilities of SearchAI or Genie Assistant. The language used in the user's input determines the response language.
- Does locale or preferred language influence how language capabilities work in SearchAI or Genie Assistant?
- Not at this time. Future iterations may include support for locale or a user's preferred language setting.
- Are the SearchAI or Genie Assistant interface labels localized?
- SearchAI is localized in Hub, but not in Brainshark. Genie Assistant interface labels are not currently localized. Additional localization support is planned for future releases.
- Does Genie Voice mode work with multiple languages?
- Yes. Multiple input and output languages are supported when interacting with Genie Voice.
- How can I ensure Genie Assistant always responds in a specific language?
- Genie Admins can configure custom prompts or scope prompts with instructions to enforce a specific language. However, educating end users on proper prompting techniques often solves most language preference needs.
- Example instruction: "Always respond in French, regardless of the language used in the user's question. If the user writes in English, German, Spanish, or any other language, translate their intent and provide your complete response in French. Maintain natural, fluent French throughout all responses."
- Why does Genie Assistant sometimes respond in the wrong language, and how can I fix it?
- When users send very short queries like single words (e.g., "hotel," "taxi," "information"), Genie Assistant may have difficulty detecting the intended language because these words exist identically across multiple languages. To ensure accurate responses, use complete sentences when possible or add "answer in [language]" to your message. Once you establish a language in the conversation, Genie Assistant will maintain that language even for shorter queries.
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