Depending on your organization, the "Setup" button will be beside your name at the top right of the page or listed as a drop-down option when you click on your name.
1. Choose one of the following:
- Click on Setup | My Personal Information | Grant Login Access.
- Click on Your Name | My Settings | Personal | Grant Account Login Access
- Click on Your Avatar | Settings | Personal | Grant Account Login Access
2. Set the access expiration date for "Brainshark.com Support" (Recommend 1 month for technical escalations).
3. Click Save.
All Other Users
1. Choose Your Name | My Settings | Personal | Grant Account Login Access.
2. Set the access expiration date for "Brainshark.com Support" (Recommend 1 month for technical escalations).
2. Set the access expiration date for "Brainshark.com Support" (Recommend 1 month for technical escalations).
3. Click Save.
