How can I re-activate an inactive user account?

Company Administrators, Learning Administrators, and Learning Managers have the ability to reactivate an inactive user to allow them to log in.

To reactivate a user:

  1. Open your Administration tools found in your Brainshark profile.
  2. Go to the Manage Users page found in the Users card (see below):
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  3. Under Filter by, filter by Inactive and search for the user you want to reactivate.
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  4. Once you've located the user, select Edit Profile from the Actions menu on the right-hand side.
  5. Scroll down to the User properties section.
  6. Mark the 'User's account is active (the user can login)' checkbox, then click Submit.
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