How do I add a secondary e-mail address to a user account?

Brainshark user accounts may contain a primary listed e-mail address, as well as a secondary e-mail address. The 'Secondary E-mail Address' assists with login purposes, and in some instances this may assist Brainshark Support with account access to troubleshoot inquiries.

To add a secondary email address to a user profile as a Company Administrator: 

  1. Select the Administration tab from the top right of the Brainshark account
  2. Select Manage Users in the 'Users' card
  3. Search for the user profile
  4. Select the three dots (ellipses) under the 'Actions' column
  5. Select Edit Profile
  6. Enter the secondary e-mail into the associated field box
  7. Scroll to the bottom of the page & press Submit to store changes moving forward


To add the secondary e-mail address to your user profile as an end user:

  1. Select the 'Name' drop-down menu from the top right of your Brainshark account
  2. Select Edit Profile
  3. Under the 'Contact Information' section, enter the e-mail address into the Secondary E-mail field
  4. Scroll to the bottom of the page & press Save to store changes



  • If the 'Secondary E-mail' field is grayed out, your Company Administrator has not granted your profile access to perform this. 
  • Brainshark Support would be unable to process any direct changes to user profile contact information.
  • If you are using a shared account, you may be able to temporarily add a 'secondary e-mail' address to then grant Brainshark Support access to the account for troubleshooting.


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