How can I re-activate an inactive user account?

Company Administrators, Learning Administrators, and Learning Managers have the ability to reactivate an inactive user to allow them to log in.

To reactivate a user:

  1. Open your Administration tools found in your Brainshark profile.
  2. Go to the Manage Users page found in the Users card (see below):
  3. Under Filter by, filter by Inactive and search for the user you want to reactivate.
  4. Once you've located the user, select Edit Profile from the Actions menu on the right-hand side.
  5. Scroll down to the User properties section.
  6. Mark the 'User's account is active (the user can login)' checkbox, then click Submit.

Additional Trainings 


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