When using SCORM 2004 packages uploaded to Brainshark the package must send Brainshark a "Passed" status when completion is met.
If Passed is not used when completion is met if the user launches the content again all previous answers recorded will be removed from the reporting database and cannot be recovered.
SCORM 2004 Packages status received should be either Passed or Incomplete
Passed is recognized by Brainshark as completed and passed.
Additionally if the SCORM package uses EXIT_Normal when the user is complete and the content is closed this will results in the interactions getting erased if the student launches the content again. SCORM 2004 should be using a Exit_Suspend which will result in the prior interactions being maintained in reporting.