After importing your Course Completion Import file, you will receive an email sent to the email address of the logged-in user, informing you that your file has been processed. If any rows were unable to be loaded, a .csv file will be attached to the email so you may correct the error(s) and re-import the file.
Please refer to the table below for error messages you may see and the resolution:
|
Message |
Cause |
Resolution |
|
Course is already completed |
Student already has completed status for the course |
Manually re-enroll student in the course and re-import |
|
Course is Coaching Activity |
Coaching activities may not be marked complete using the import process |
None – not available for coaching activities |
|
Username not valid |
The username does not exist or is inactive |
Verify and update username |
|
Insufficient privileges |
The user importing the file does not have privileges to update the specified course |
Verify user is a Company Administrator, Learning Administrator, or the course author |
|
Course ID not valid |
Course ID does not exist or has been deleted |
Verify and update the course ID |
|
Completed date not found |
Date is not included or is not in MM/DD/YYYY format |
Verify and update completed date |