Why did my presentation Fail to Convert for mobile?

Issue: On the Presentation Properties tab it states "Failed to convert" next to the "Enable for Mobile Devices" checkbox.


  • The maximum presentation length to be converted for Mobile Devices is 6 hours. If the presentation is greater than 2 hours long there is a chance it will not convert since conversion generally takes between 2-3 times the duration of the content. For longer presentations, we suggest that you create a copy and shorten the presentation for Mobile Conversion.  
  • OR, your presentation may have the same background audio track listed as continuous but there is no beginning or ending slide specified. Either remove the background audio tracks or add a starting and ending slide for each audio track and then reprocess the mobile conversion.

For more information, and best practices for creating mobile content:

Creating Mobile Friendly Content

Make Your Presentation Mobile


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