Brainshark Support Hours

We are available to answer your questions and help you with any technical difficulties you may experience.

All Brainshark customers have direct access to our dedicated support representatives who are available Monday through Friday, from 8 a.m. to 9 p.m. Eastern Time. (Excluding major US holidays).


Support line is 617-981-7557  x2


The following on-demand resources are available 24-7 to assist you:

Brainshark Help & Training Portal 

After creating an account, search key words to find helpful video tutorials and process documents 

Bigtincan Knowledge Base and Support Portal

Search our FAQs and Knowledge Base for "How-to" and technical guidance


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