How do I generate a new password for my users?

Any Company Administrator can generate a new password for any of their users by editing their profiles in the Manage Users section of the Administration tools. If a user in your organization needs their password manually reset or if they have not yet received their welcome email, generating a new password email will send a message to the user with their username and a new, randomly generated password.

To deliver this email:

  1. Navigate to your Administration home page by clicking your profile in the top-right corner.
  2. In the Users card, select Manage Users.
  3. Find the user you are referring to using the search tool.
  4. Click the three vertical dots in the Actions column to the right of their username, then select Edit Profile.
  5. Verify that the email address shown in the Primary e-mail field is correct.
  6. Check off the box to Generate new password and notify user immediately (see screenshot below):

    *Note: The 'Password' and 'Verify Password' fields will be grayed out and are not required if this checkbox is marked.
  7. Click Submit at the bottom of the page.

Additional Training 

I am having trouble logging in. What do I do?

Why is my account locked out?

Can I set password requirements for my users?


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