In order to see your tickets with Support, you will need to log in to your account. To do this, go to https://help.bigtincan.com/hc/en-us and sign in.
If you do not have an account with Bigtincan Support (or previously via Brainshark Support), you can create one by doing the following:
- Click the Sign in button near the top-right
- Select Get a password if you've previously communicated with Bigtincan Support
- Enter the required information and select Sign Up/Submit
- Follow the instructions sent to you via email to verify your credentials
Once registered, you can access your open Support tickets by selecting your name in the top-right corner and choosing My activities from the drop-down menu (see below):
If you need additional assistance, please contact Bigtincan Support